You can also configure the sending of SMS in a workflow using the SMS delivery activity. The Delivery statistics table contains the data available for sent. Managing opt-in and opt-out from a profile. Access the tracking logs. Learn how to create an SMS delivery. Seed address not visible selecting “Import seed templates…” in delivery; Adobe Campaign certificates are missing from zip bundle; Saving audience from workflow with fork activity throws error; How to fetch long running workflow in ACS using workflowTask table; How to change the logo in a web app when using an out of the box. To filter out SMPP traffic in Wireshark, there are three important features: Use a display filter on the port of the SMS-C. All the sending log details are read-only. To access these rules, click the Adobe logo, at the top-left, then select Administration > Channels > Email > Email processing rules and select Bounce mails. With Adobe Campaign Standard, you can send mobile deliveries through three different channels: SMS, presented in the About SMS messages section. In ACS, there is no recycle bin to recover deleted deliveries from. For more details on the configuration steps, refer to the this section section. Use Adobe Campaign to streamline your mobile marketing activities, such as sending mobile-responsive emails, delivering push notifications, text messages, and in-app messages, and designing your app to integrate with Campaign using our mobile SDK. 4 supporting binary mode), Sybase365 (SAP SMS 365), CLX Communications, Tele2, O2, and Extended generic SMPP. Use Adobe Campaign to streamline your mobile marketing activities, such as sending mobile-responsive emails, delivering push notifications, text messages, and in-app. See SMS connector protocol and settings for more information on the SMPP protocol, details about external account settings, or troubleshooting of the most common. 1. This template must be correctly linked to the external account used for the Mobile (SMS) channel. You can change how the details are shown in their respective visualization settings. The first tab of the Inbound SMS activity lets you enter the routing parameters for SMS messages and enter the script to be executed on receiving each message. Event date of delivery log is being updated for SMS deliveries Description. This message type can be personalized with all available profile attributes in. To create a new delivery, browse to the Campaigns tab, click Deliveries and click the Create button above the list of existing. Use case: Retargeting workflow sending a new delivery to non-openers; Context of use. SMPP opens 1 or 2 TCP connections, depending on its mode. Typology rules. To fine-tune your push notification, Adobe Campaign allows you to access a set of advanced options while designing a push notification. SOLVED. Create a multilingual email or SMS delivery; Convert an existing email, SMS delivery, or delivery template to multilingual; Review an email delivery and reports; Create and send emails via a workflow; AI powered emails. The example below shows how to define dynamic text in an SMS message. Preview and test your messages using various capabilities: send proofs to test profiles or tageted profiles, test your emails. Define the account type as Routing, the channel as Mobile (SMS), and the delivery mode as Bulk delivery. Introduction to SMS. Once enabled, Email BCC is activated in the email template, through a dedicated option: Go to Resources > Templates > Delivery templates. The Adobe Campaign SMS channel is a remarkable marketing medium to instantly reach and connect with your subscribers with mass personalized delivery, text encodings, and automated opt-out management. Make sure the same Integration key is defined in Adobe Campaign and in the application code via the SDK. Description. Create direct mail deliveries. i had created an external account and configured the SMPP details and triggered an sms delivery using the same external account, the sms was send from Adobe Campaign, but the delivered / failed response was not received in Adobe. Add a structure component. The table that holds the information is Profile Delivery logs (nms:broadLogRcp:profileBroadLog). In Marketing Activities, click Create and select Workflow. Available options vary according to the packages installed with your instance. Adobe Campaign Classic v7 & Campaign v8. Linking of recurring delivery details (campaign/workflows names) in broadLogRcp table. Seed address not visible selecting “Import seed templates…” in delivery; Adobe Campaign certificates are missing from zip bundle; Saving audience from workflow with fork activity throws error; How to fetch long running workflow in ACS using workflowTask table; How to change the logo in a web app when using an out of the box themeSeed address not visible selecting “Import seed templates…” in delivery; Adobe Campaign certificates are missing from zip bundle; Saving audience from workflow with fork activity throws error; How to fetch long running workflow in ACS using workflowTask table; How to change the logo in a web app when using an out of the box themeIn Adobe Campaign Classic console, open the delivery which is in pending state and click on Properties. I assume the scheduling IPAffinity being empty is an issue? What should the IPAffinity be? <typ. Define the SMS content. To know more about the process and configurations check -. Configure and. I would then check whether or not you can send a test SMS to yourself. Use templates. Recipients. Hello Everyone, I want to send SMS to profiles in my ACS database with a bit. Select an. Seed address not visible selecting “Import seed templates…” in delivery; Adobe Campaign certificates are missing from zip bundle; Saving audience from workflow with fork activity throws error; How to fetch long running workflow in ACS using workflowTask table; How to change the logo in a web app when using an out of the box. Ten best practices for Adobe Campaign success for marketers; Maximize email ROI and best practices for subscriber re-engagement; Deliverability best practice guideWelcome to Adobe Campaign. Whenever making changes to a delivery’s schedule, you must re-prepare the delivery by clicking on the Prepare button before clicking Confirm. It is executed hourly by default. From the message dashboard, you can access several reports for this specific message. In this case, after the server URL was changed from. This video explains. Learn what SMS is, the role of the SMS service provider, and how Adobe Campaign connects to the service provider. Apply correct settings. Adobe strongly recommends to use the Adobe Experience Platform Mobile SDK by configuring the Adobe Campaign extension in the Data Collection UI. It is configured in the same way as dynamic content. Create a push notification. These mappings are as follows: Name. It would require setting conditions (rate > 60%) via the delivery link; it's a 1-1 link, so simple configuration. In the No longer contact (on denylist) section, the selected checkboxes correspond to the channels from which the user chose to opt out. The configuration of this activity is the same as the configuration of the one time delivery described in. By the end of this module, you should be able to explain various marketing channels and identify a use case for multi-channel and Cross-channel Campaigns. Define the audience. Transcript. For more on integrating an offer into the body of a message, refer to this section. Delivery statuses. This video explains how you can test your email messages using Profile Substitution. With Adobe Campaign, you can use rich customer data to create, coordinate, and deliver dynamic campaigns that customers actually want — through email, mobile, offline channels, and more. The SMS external account config is below- The SMS delivery is stuck in Retry Pending and we are not sure if the issue is with campaign or the SMPP provider. Asynchronous bounces are still qualified by the inMail process through the Inbound email rules. For global. For example, Direct Mail, Email, SMS, and Mobile push notification, as well as an Other template, which is a blank template, for new channels to be configured in the campaign instance. For more details on the different delivery failures you can encounter, and how to solve them, refer to this page. User not needed to type any text in. It can be constructed using input elements. This information appears in the Tracking tab of the profile of recipients targeted by the delivery, as in the following example: It is also accessible. In the delivery window you can check the delivery information. I am assuming that the URL shortening is handled by SMS vendor unless there is any custom implementation done as Adobe Campaign does not have inbuilt URL shortening. Do not keep deliveries in failed state on the instance, as this maintains temporary tables and impacts the performance. Here you can see that the SMS affinity is added. The recipient's phone has received too many SMS messages from the sender in a short period of time. Step 2: Customize your push notification in Adobe Campaign. Users can be opted in or out by an operator directly from the profile General tab. Description. For each URL of the message, you can choose whether. A recipient has a Deco-mail email format under either or both of the following cases:. Find answers to common questions when using Campaign Classic. Select the delivery template Email delivery (mail) or any email delivery template that you created. Creating a SMS; Creating a direct mail delivery; Creating a push notification. Some of the benefits are it speeds up the deliveries, reduces the SMS sending cost, avoids being added to denylist. Hence, if delivery is deleted, there is no standard way to restore it. Adobe Campaign enables companies to deliver highly personalised campaigns across digital channels with dynamic workflow functionality and effortless. Understand the different types of dynamic content and learn how create and apply personalization blocks and conditional statements to a delivery. This tab displays the tracking information for the sent messages, such as all the URLs which have been tracked by Adobe Campaign. The status of SMS delivery in nmsBroadLogRcp doesn’t change to “Received on mobile”, even if you have received the SMS. This allows you to receive reports on your delivery on a monthly basis although the SMS is sent every day. source = <parsed content from AEM>; del. Hi Rut, The cause of SMS being stuck in pending could be numerous. Thanks to you i was able to get the vendor set up for SMPP bulk messages. Environment. Their target mapping therefore uses the fields of the nms:recipient table. Define the account type as Routing, the channel as Mobile (SMS) and the delivery mode as Bulk delivery. The Dynamic text option displays in the palette. Tip: Message tracking is enabled by default. Email Channel. When we receive the SMS the link in the sms comes with all mid sourcing sever details , please find the screen shot. A Delivery-type activity lets you create a delivery action. XML file in the conflict folder where your campaign instance is installed and locate IPAffinity tag. Welcome to Adobe Campaign Standard. The Tracking logs tab lists the tracking history for this delivery. Validate the delivery. Event date of delivery log is being updated for SMS deliveries | Adobe. Seed address not visible selecting “Import seed templates…” in delivery; Adobe Campaign certificates are missing from zip bundle; Saving audience from workflow with fork activity throws error; How to fetch long running workflow in ACS using workflowTask table; How to change the logo in a web app when using an out of the box. Determine the encoding you expect to be used and search online for its character table. Learn how to create SMS with Campaign. Expand the Send section. Inactive recipients in the last 12 months to be removed from the database to maintain address quality. Adobe Campaign Standard: Does Campaign use the new Litmus API? AEP - Data feed mappings not available in source connector; Items assigned to adobe_mc parameter of “visitor. Ten best practices for Adobe Campaign success for marketers; Maximize email ROI and best practices for subscriber re-engagement; Deliverability best practice guideEvent date of delivery log is being updated for SMS deliveries | Adobe. A multilingual template is a specific template to manage multilingual messages. Introduction to SMS. This user guide contains videos and tutorials on the many features and capabilities of. Cause The cause of this issue is that the customer’s delivery XML is missing a critical argument for content approval ( useContentValidation ) and many others. Select the delivery template Email delivery (mail) or any email delivery template that you created. Define the connection settings. To define the target of the notification, click the To link, then click Add. Description. We checked from SMS Vendor the data is coming from their side and getting updated in NMSProvider but not in Delivery logs . The Dynamic text option displays in the palette. After logging in, we see a form requesting an action on the delivery. Adobe Campaign Community Lens 8th edition is out! Read More. Created for: Beginner. Adobe Campaign allows marketers to design cross customer experiences and provides an environment for visual campaign orchestration, real time interaction management, and cross channel execution. For normal deliveries, any delivery that in linked to a workflow/campaign, will have the information linked to broadLogRcp table as well. Understand which information is passed through the service provider and which tech notes are available. Direct mail Channel. If you need more information, you can still have a look at the Adobe Campaign documentation online, including the SMS tech note. Environment Adobe Campaign Classic Adobe Campaign. Once a delivery has been sent, the delivery dashboard displays a status that allows you to monitor if the sending has been successful. xml folder. Adobe Campaign V8 tutorials. Go to Adobe Campaign > Administration > Development > Custom resources and click Create. load(<delivery primary key>); del. Create a report based on workflow segments. It is implemented to improve scalability, increase delivery throughput and help send more. ResolutionEmail Rendering: Includes 1,500 Email Renderings per year. When linked to a scheduler, you can define recurring SMS messages. Once your deliveries have been created and edited, your workflow is ready to be. The Confirm delivery link lets you start the delivery. The SMPP protocol sets permanent TCP connections from Adobe Campaign to the provider. After which I added the preloading URL. Integrate with other solutions. the delivery label which our query concerns. SMS delivery status. Hi @mayank_singh . Click the Send button and select the Postpone delivery option. Under the Topology tab, click on search icon to open the topology. As suggested above, the Adobe Campaign Classic SMS process opens more transmitter connections if auto-reply is enabled. Recipients whose address is quarantined are excluded by default during delivery analysis and will not be targeted. In the message dashboard, the Schedule block allows you to define when messages (email, SMS or Push notifications) will be sent. An email address can be quarantined, for example, when the mailbox is full or if the address does not exist. Managing approvals in a campaign. To enter the connection settings specific to sending SMS messages, please contact your SMS service provider who will. Developer. Create direct mail deliveries; Use delivery templates. You can manually shorten your links using bit. Double-click the activity to edit it. An Alert activity sends a message to a group of operators. Enter the general properties of the SMS. Topics: SMS. Email Channel. 3. Select SMS and click Next. Walk through the connection set up between Adobe Campaign and a SMPP provider in this document. Here you can see that the SMS affinity is added. For more on this, refer to this page. Seed address not visible selecting “Import seed templates…” in delivery; Adobe Campaign certificates are missing from zip bundle; Saving audience from workflow with fork activity throws error; How to fetch long running workflow in ACS using workflowTask table; How to change the logo in a web app when using an out of the box. The typical Adobe Campaign solution deployment consists of the following components: Personalized Client Environment. The distributed architecture ensures linear system scalability scaling from thousands of messages to millions of messages. Once enabled, Email BCC is activated in the email template, through a dedicated option: Go to Resources > Templates > Delivery templates. To create a push notification for iOS devices, follow the steps below: Select the Deliver on iOS delivery template. Double-click the activity to edit it. In Adobe Campaign Classic console, open the delivery which is in pending state and click on Properties. Issues faced by me: The link is not getting shorten by all the Url shorteners If I remove the preloading URL, then the above case is possible. Specific information on how to. Prepare and test. RecurringSMS messages allow you to send the same SMS multiple times to. The Tenant specified in the Adobe Experience Cloud External Account inside the Campaign is not correct. Overview. SMS process computes the name of the broadlog table based on the delivery mapping. Created an SMS delivery with Tracking enabled. PLease note I have tested the SMS functionality from vendor and I can send SMS from there website. The recipient profiles must contain at least a mobile number. Delivery. ly but you lose the personalised click-tracking you get in emails. In addition, you need to be familiar with the SMS protocol and settings. See SMS connector protocol and settings for. Walk through the connection set up between Adobe Campaign and an SMPP provider in this document. When the delivery has been sent and tracking activated, the Tracking technical workflow is in charge of retrieving the tracking data. Click Close to correct the errors if any. Learn how to create an SMS delivery in Adobe Campaign Standard. Adobe Campaign Classic. 1. content. Each variant represents one. Click Continue to confirm this information and display the message configuration window. Select Create an Android application and enter a Label. The SMS delivery activity is generally used to automate sending an SMS to a target calculated in the same workflow. The label of the duplicated delivery is modified, and the word final is added to it. For now, let’s reject the proof. Do no try to schedule large. Send and validate proofs. Under the Topology tab, click on search icon to open the topology. The status of SMS delivery in nmsBroadLogRcp doesn’t change to “Received on mobile”, even if you have received the SMS. List of Campaign Classic options. Single sendSMS messages are standard SMS, sent once. XML file in the conflict folder where your campaign instance is installed and locate IPAffinity tag. Courses Recommended courses Tutorials Certification Events Instructor-led training Browse content library Recommended courses Tutorials Certification Events Instructor-led training Browse content libraryCampaign Classic - Delivery approval issue | Adobe Experience Cloud. Schedule the delivery sending. An email-channel delivery can be very slow if the target population includes recipients with the Deco-mail email formats. Some Campaign modules operate continuously, while others are started up occasionally to. Parameters of sent SMS messages: information transmitted to the SMS gateway to indicate the message priority. You can create a delivery via the overview or via the Create > Delivery menu. For more on the different types of deliveries, refer to this section. Prepare and test. source+="exampledata") with a typology rule. Select New Workflow as workflow type and click Next. You can also configure the sending of SMS in a workflow using the SMS delivery activity. content. appendVisitorIDsTo” Adobe Campaign Standard: How to prevent workflows from inserting blank org units; The page to be deleted is hidden but remains in. Duplicate the out-of-the-box Send via email template. Learn. Is this normal? We are using this event date in many of our campaigns to identify the contact/send date of. Seed address not visible selecting “Import seed templates…” in delivery; Adobe Campaign certificates are missing from zip bundle; Saving audience from workflow with fork activity throws error; How to fetch long running workflow in ACS using workflowTask table; How to change the logo in a web app when using an out of the box themeAs suggested above, the Adobe Campaign Classic SMS process opens more transmitter connections if auto-reply is enabled. Topics: SMS. When you select a URL from the tracked URLs list, it is highlighted in the delivery content - except for the link in the mirror page and the. 8K. Experienced. nmsDelivery. Start an offline delivery. Transcript. style. Access carrier-grade messaging with a protocol level-7 TCP/IP that allows fast delivery of text messages (up to 200 messages per second). The information also appears on the campaign dashboard. Retargeting workflow sending a new delivery to non-openers. Leverage data contained in the Adobe Campaign database. Standard schema. The Tracking logs tab lists the tracking history for this delivery. These recipients are added to the target: they can be imported or created directly in the delivery or the campaign. For more information, get. Campaign Classic; Campaign; Issue/Symptoms The Event Date field in broadlogRcp gets updated quite often than expected. Edit and save your content. For more on reporting, see this section. First step is contact your SMS vendor to see what are they receiving from us that they are then translating to #. If you do not have the campaign optimization module in your campaign instance, you may configure a predefined filter that filters the target population by the number of messages received. But carefull, there is no "easy" way to be 100% sure for a response to be linked to the outgoing SMS as this depends from the SMS provider arbitrary rules. Open the SMS delivery and check the status of your. Update the content to an SMS delivery template using below code: var del = NLWS. If it's present you are good , else ask your external agency to start the service using nlserver start mta@<instance_name> . The second tab lets you assign a schedule to the activity, and the third tab defines the expiration conditions of the activity. The recipient profiles must contain at least a mobile number. Adobe Campaign allows marketers to design cross customer experiences and provides an environment for visual campaign orchestration, real time interaction management, and cross channel execution. DescriptionUse monitoring and reporting tools. See Analyze the delivery. The SMS delivery activity is used to automate sending of SMS. I have Configured SMS channel and created Delivery template. Follow; Mute; Subscribe to RSS Feed; Permalink; Print; Report; Hi, Is it possible to include a hyperlink in the SMS Delivery Activity? For ex: LOG IN (Hyperlink) to your account to see the changes. Configure Launch for triggers. This steps also allows you to select the segments to export and specify additional XDM fields to include. Ten best practices for Adobe Campaign success for marketers; Maximize email ROI and best practices for subscriber re-engagement; Deliverability best practice guideSet up SMS for Adobe Campaign; Accessing an external database (FDA) Big data management on Snowflake; Troubleshoot Adobe Campaign; Strategy & thought leadership. Get started with surveys. Alert. If you see many SMS deliveries being refused, it's a good idea to check with your SMS provider to see if there are any known issues. SMS delivery report shows that start pending and dont know what next i have to do to send this SMS. Learn how to create a multi-channel campaign using email, SMS, and a direct. The Adobe Campaign SMS channel is a remarkable marketing medium to instantly reach and connect with your subscribers with mass personalized delivery, text encodings, and. Approvals enable operators to make decisions governing a workflow or to confirm its continued execution. The SMS delivery activity is used to automate sending of SMS. If you select the Add date and time to the file name option, this name will be automatically completed with the date of the export to ensure all extracted files are unique. Use control groups. Predictive user engagement capabilities. Adobe Campaign provides a platform for designing cross-channel customer experiences and provides an environment for visual campaign orchestration, real time interaction management, and cross-channel execution. Personalize your message with profile information by adding an enrichment to the event configuration. The steps described below assume that all target recipients and their profiles are stored in the database. SMS and push notifications. We are trying to call the third party SMS rest api call to trigger the SMS via Adobe campaign classic Mobile delivery. All technical workflows and services are running fine and email's gets triggered from Routing as Mid Sourcing and not via Internal Email Deilvery and SMS, WhatsApp Deliveries too stopped. Adobe Campaign manages a list of quarantined addresses for online channels (email, SMS, push notification). You may have tried to stop and restart the workflow, but it didn’t help. Enter the properties of the workflow and click Create. For more on delivery templates, refer to this section. nmsDelivery. Adobe Campaign allows you to deliver SMS and LINE messages on mobiles. For example, Direct Mail, Email, SMS, and Mobile push notification, as well as an Other template, which is a blank template, for new channels to be configured in the campaign instance. This tab displays the tracking information for the sent messages, such as all the URLs which have been tracked by Adobe Campaign. Design the message and insert a link including an offer into the content. Paid hours. The only workaround I found is adding it as a personalization block and then remove it in the smsConnector script. Update the content to an SMS delivery template using below code: var del = NLWS. Five communication channels are available in Adobe Campaign: Email, SMS message, Push notification, In-App message and Direct mail delivery. Enriching data of the entire Adobe Campaign database table. For more on this, refer to the Change the delivery template section. Learn how to set up an SMPP account with Adobe Campaign, how to analyze SMS delivery results, and customize the SR processing to your SMPP provider's specifications. Cause The reason why no values are seen is because when clicking on the Import seed templates… option,. The links in email content that contain personalization need specific syntax to be tracked. Environment. Facilitate and fasten new deliveries. Step 2: Creating an email including an offer. Walk through the connection set up between Adobe Campaign and an SMPP provider in this document. I hope this helps! All the best, PabloTo enable Email BCC for an email delivery template, follow the steps below: Go to Campaign Management > Deliveries or Resources > Templates > Delivery templates. You can also attach it to an existing campaign. However, that will lead to data loss for the period elapsed since then. Define the right audience. Create a trigger event in Campaign Standard. Whenever you seek assistance on a SMS issue, whether it’s opening a support ticket to Adobe Campaign, to the SMS provider, or any kind of communication about the issue, you will need to include the following information to be. Click the Edit properties button to edit the template’s properties. You need to perform strong tests before sending your messages. Here you can see that the SMS affinity is added. Mobile deliveries. Click the Edit properties button to edit the template’s properties. You can create an email starting fresh in the Email Designer:. To isolate packets by phone number or by text content, use the search feature with the following settings: Use the Follow TCP stream. Seed address not visible selecting “Import seed templates…” in delivery; Adobe Campaign certificates are missing from zip bundle; Saving audience from workflow with fork activity throws error; How to fetch long running workflow in ACS using workflowTask table; How to change the logo in a web app when using an out of the box themeTo do so: From the advanced menu, via the Adobe Campaign logo, select Administration > Application settings > External accounts then the SMS routing via SMPP external account. In Campaign Classic, this information is displayed in the Tracking tab of the recipients targeted by the delivery and in the Tracking tab of the delivery. Seed address not visible selecting “Import seed templates…” in delivery; Adobe Campaign certificates are missing from zip bundle; Saving audience from workflow with fork activity throws error; How to fetch long running workflow in ACS using workflowTask table; How to change the logo in a web app when using an out of the box themeThe Mid-sourcing (delivery counters) workflow was running for the client, trying to synchronize the logs between MID and marketing, but it kept failing. Design the message and insert a link including an offer into the content. Optimize delivery. The SMS Status enumeration can be found in the nms:broadlog schema (native schema). Click the Properties button. Transactional Messaging: Transactional Messaging functions with the following Channels: Email, SMS and Mobile App. These campaigns and their contents can be gathered into programs. port == 10000. The recipient profiles must contain at least a mobile number. If you want to check these details for each instance, follow these steps: Go to the ACS instance, for example: The page will open will a URL that will be something like this:. Adobe Campaign offers a delivery template for mobile devices. This activity is presented in the Push notification delivery section. See SMS connector protocol and settings for more. Some of them are built-in when installing Campaign, and others can be added manually when needed. Adobe Campaign manages a list of quarantined addresses. Seed address not visible selecting “Import seed templates…” in delivery; Adobe Campaign certificates are missing from zip bundle; Saving audience from workflow with fork activity throws error; How to fetch long running workflow in ACS using workflowTask table; How to change the logo in a web app when using an out of the box theme1. Click Finish. And as always, thanks for watching. Select text in the body of your message or landing page. ly URL along with some content so that profiles can be redirected to some website that I choose with the SMS characters count within 160. You can also see a preview of the mirror page. And as always, thanks for watching. Hi @andregonzalez,. Predictive send time optimization; Predictive engagement scoring; Mobile. This allows a message to be formatted automatically: email, mail, SMS, web, etc. In the Mobile tab, select. Preview and test your messages using various capabilities: send proofs to test profiles or tageted profiles, test your emails. TCP connections are always initiated by Adobe Campaign, even to receive messages. These files will not be imported onto the Adobe Campaign server. Available connectors are: NetSize, Generic SMPP (SMPP version 3. You can also build fully customizable and real-time reports for improved insight on your deliveries. You can select here data coming from related resources such as. Tracking logs. Learn how to create an SMS delivery in Adobe Campaign Standard. Hi @Denis_Bozonnet ,. How to use seed addresses in Adobe Campaign? Seed addresses are used to target recipients who do not match the defined target criteria. The nlserver sms module queries the SMS router at regular intervals. Is your instance Adobe hosted or On-prem? Step 3: Know what you should send. See SMS connector protocol and settings for more information on the SMPP protocol, details about external account settings, or troubleshooting of the most common. By default, delivery templates target Recipients. Dimensions. Select an SMS type. SMS isn't special here, Adobe needs to configure the SMS external account for your provider on their MC exec instances. To enter the connection settings specific to sending SMS messages, please contact your SMS service provider. You can send an email to customers and then an sms to those who did not open the mail.